Terms and Conditions

1. Introduction

KZJ Freight is a freight forwarding and logistics service that provides package consolidation and air shipment services from the United States to Barbados. KZJ Freight is operated by KZJ Innovations Ltd.

KZJ Freight is not the original seller, manufacturer, or supplier of goods purchased by customers. All product quality, condition, authenticity, and warranty obligations remain the responsibility of the original seller or supplier.

By creating an account, using our shipping address, or using any KZJ Freight services, you agree to be bound by these Terms and Conditions.

2. Service Description

KZJ Freight provides customers with a designated U.S. shipping address to receive packages from online retailers and suppliers.

Customers arrange for their items to be shipped to that address. KZJ Freight then receives, processes, consolidates (where applicable), and forwards shipments to Barbados by air.

Shipments are generally scheduled for weekly departure on Fridays. Any cut-off times or handling timelines are operational targets and may vary.

Delivery and transit times are estimates only and are not guaranteed.

3. Customer Responsibilities

1. Provide accurate and complete invoice and shipment information for all items sent through KZJ Freight.
2. Ensure all shipped items are legal and permitted for export from the U.S. and import into Barbados.
3. Pay all applicable customs duties, taxes, statutory fees, and related government charges.
4. Ensure suppliers correctly label packages with the assigned customer details and shipping identifiers.
5. Maintain accurate, current contact details including full name, phone number, and email address.

4. Prohibited and Restricted Items

The following non-exhaustive list of items is prohibited or restricted and may not be accepted for shipment:

• Firearms, ammunition, and weapons
• Explosives or flammable materials
• Illegal drugs or narcotics
• Hazardous chemicals
• Perishable food items
• Live animals
• Loose or damaged lithium batteries
• Pressurized containers
• Counterfeit goods
• Any item prohibited by U.S. or Barbados law

KZJ Freight reserves the right, at its sole discretion, to refuse, return, isolate, or dispose of prohibited goods at the customer's sole expense and risk, without liability for resulting loss.

5. Customs and Duties Disclaimer

1. All shipments are subject to customs review and inspection by competent authorities.
2. Additional charges may be assessed by Barbados Customs or other agencies at any stage of clearance.
3. KZJ Freight is not responsible for customs holds, examinations, or delays outside its control.
4. Customs valuation and tariff classification are determined solely by the relevant authorities, not by KZJ Freight.

6. Payment Terms

1. Quotes are based on declared and/or verified shipment information, including estimated weight.
2. Final charges are based on actual measured weight and applicable service fees at processing.
3. Full payment is required before shipment consolidation and dispatch.
4. Non-payment or delayed payment may result in shipment hold and storage fees.
5. No shipment will depart without confirmed full payment.

7. Limitation of Liability

1. KZJ Freight is not liable for supplier, retailer, or manufacturer errors, omissions, or misrepresentations.
2. KZJ Freight is not liable for damage arising from inadequate or improper packaging by the seller or shipper of origin.
3. KZJ Freight is not liable for delays caused by airlines, customs, weather events, labor disruptions, or force majeure.
4. To the maximum extent permitted by law, KZJ Freight's aggregate liability for any claim is limited to the lower of: (a) the declared value of the affected goods; or (b) BBD 500 per shipment, unless otherwise required by law.
5. Optional insurance coverage, where available, must be declared and purchased before shipment processing.

8. Storage Policy

1. Shipments may be stored free of charge for up to 7 calendar days after arrival in Barbados.
2. Storage fees may apply after the grace period and will accrue until all fees are paid in full.
3. Unclaimed goods after 30 calendar days may be disposed of, auctioned, or otherwise handled at KZJ Freight's discretion.

9. Refunds and Disputes

1. Freight and service charges are non-refundable once a shipment has departed the U.S. consolidation point.
2. Payment disputes must be submitted in writing within 14 calendar days of invoice date.
3. Claims for loss or damage must be reported promptly with supporting documentation. KZJ Freight will conduct a reasonable investigation and respond within a commercially reasonable period.

10. Account Termination

1. KZJ Freight may suspend or terminate customer accounts for breach of these Terms or misuse of services.
2. Fraudulent, unlawful, or suspicious activity may be reported to relevant authorities.

11. Privacy

1. Customer data is collected and used for logistics, shipment processing, billing, compliance, and customer support.
2. KZJ Freight does not sell customer personal information.
3. Information may be shared with airlines, customs authorities, brokers, payment providers, and service partners where required to perform services or comply with legal obligations.

12. Modifications to Terms

KZJ Freight reserves the right to amend or update these Terms and Conditions at any time. Updated terms become effective once posted through official company channels. Continued use of the service after publication of updated terms constitutes acceptance of those changes.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Barbados.

Contact

For questions about these Terms and Conditions, please contact: support@kzjfreight.com